Part 1 The Thatcher governments's employment reforms 1980-90: the winter of discontent; step by step reform - an outline of the process; trade union immunities - the heart of the matter; the closed shop; picketing; trade union democracy and the role of the TUC; deregulating the labour market, the rise of self-employment and the individual contract of employment; some economic benefits of the reforms; unfinished business; what would a labour government do?; epilogue to part 1. Part 2 New employment policies in the enterprise: introduction to part 2; from industrial relations to human resource management; the importance of the customer; zero-defect quality and high productivity; recruiting and motivating individual employees; creating a team spirit; profit sharing and co-partnership; the open shop and the new trade unionism; a new style of management.
