Part 1 The nature of bibliographic software: what is bibliographic software?, Terry Hanson; importing downloaded records into bibliographic software, Terry Hanson. Part 2 Case studies: standardising on Pro-Cite at the University of Portsmouth, Terry Hanson; library support for Reference Manager at a School of Medicine, John Cox; Endnote on the Apple at the Imperial Cancer Research Fund, Jane Milligan; Papyrus at the University of Manchester and the CHEST licence, Sarah Davnall; a trial of PC bibliographic database and formatting packages, E.R. Carter. Part 3 Copyright: electrocopying from databases, David Slee; staying within the law, Charles Oppenheim. Appendices: Contact addresses for leading bibliographic software packages; BIDS and bibliographic software; Internet discussion lists for bibliographic software; list of criteria for evaluation of bibliographic software; user trial questionaire.