Beyond Reengineering

Beyond Reengineering is not about reengineering, it is about the shape of tomorrow's business. To succeed - or even to survive - in today's global economy, companies must refocus and reorganise themselves around their core processes: the end - to - end sequences of tasks that create customer value. The process-centred organisation signifies a complete break with the past and, as such, marks the end of the Industrial Revolution and of the organisations that were designed for it. It means the end of narrow jobs, supervisory management, traditional career paths and feudal cultures, and ushers in a new era of flexibility. For a world of process-centred organisation everything must be rethought: the kinds of work that people do, the jobs they hold, the skills they need, the careers they follow, the roles managers play and the principles of strategy that companies follow. Michael Hammer illuminates this new world in which all the familiar rules have been broken, and helps people to prepare for a radically different business future.