ServiceNow Automation and Orchestration

Design, develop, and automate IT processes with ServiceNow
About This Book
* Design responsive, automated workflow systems,-
* Learn to control the rest of your IT environment and master ServiceNow for automation and orchestration quickly and efficiently,-
* A guide filled with examples to support each activity and enhance understanding of working with advanced scenarios while implementing ServiceNow workflows and activities.
Who This Book Is For
If you are a ServiceNow administrator and IT professional who would like to design, develop and automate their IT processes with ServiceNow then this book is for youI. It is also for people who would like to implement DevOps in their organizations.
What You Will Learn
* Basics and advanced workflow features including workflow architecture, editor and core activities
* Implementing Service-Level Agreements using workflows
* Use workflows in service catalog (and service portal)
* Use ServiceNow Orchestration packs and building robust DevOps operations graphically
* Use the Orchestration Activity Designer to create custom activity and the key concepts behind creating a custom activity.
* Debug and improve the performance of workflows
In Detail
Organizations worldwide face countless problems managing ever-changing complex IT processes and DevOps. ServiceNow Orchestration features let organization increase agility by automating IT and business processes for operations management.
This book offers readers an opportunity to learn how to efficiently manage complex IT processes and perform DevOps using the graphical ServiceNow Workflow editor and ServiceNow Orchestration features.
This book will start with basics of ServiceNow workflow - its architecture, core activities and integrating it with incident management, service-level management and service catalog/portal. You will learn how to design and manage complex IT processes like approvals, task creation, managing SLAs using Workflow editor to provide better customer service and improve customer experience. The clear concepts of the book will help you understand not just the basics of the workflows but also how to monitor, debug and improve the performance of your workflows and properly execute subflows and use events. You will finally dig deep into advanced Orchestration activities and understand how easy it is to perform DevOps and execute multi-system tasks. You will learn how to setup Mid server and use SSH, PowerShell, Amazon EC2 and Active Directory activities. The book will finally conclude with the reader creating custom activities using activity designer and understanding how to reuse and extend custom activities.
By the end of the book, you will be able to automate tasks and processes with ServiceNow