Total Quality Management (TQM) offers a new way of looking at school management, and a new definition of quality, by identifying and examining the needs of customers, both internal and external. The authors of this book argue that TQM can produce good managers for schools, and seek to satisfy school personnel that the principles of good management are common to all types of organizations.
Reihe
Sprache
Verlagsort
Verlagsgruppe
Bloomsbury Publishing PLC
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Illustrationen
Maße
ISBN-13
978-0-304-32992-2 (9780304329922)
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Schweitzer Klassifikation
The origins of total quality management; the pioneers; what is quality anyway?; what does your customer want?; understanding processes; changing the culture; transform your people; the costs of quality; statistical process control in the classroom; planning for quality; if Japan can, why can't we?; Deming's system of profound knowledge; can the Deming system approach work in school?.
