Contents
CHAPTER ONE|Managing Mail, Contacts, and Schedules
Objectives 1
Case Study: T-Shirts to Go 2
Introduction to Outlook and E-Mail 3
Identifying the Components of the
Outlook Window 3
Manage E-Mail with the Mail Feature 3
Manage Appointments with the
Calendar Function 4
Manage Contacts 5
Manage Tasks 6
Display the Journal 7
Explaining the Basics of E-Mail 8
Manage the Inbox 9
Manage Mail Folders 10
Sending an E-Mail Message 11
Select the Recipients for Your Message 12
Compose the Message 13
Attach Files 14
Reply to an E-Mail Message 14
Print an E-Mail Message 14
HANDS-ON EXERCISE 1:
Working with E-Mail 15
Outlook Contacts 27
Adding Contacts 27
Organizing Contacts 28
HANDS-ON EXERCISE 2:
Working with Contacts 30
The Outlook Calendar and Journal 37
Managing Appointments with the
Outlook Calendar 37
Tracking Work with the Outlook Journal 39
HANDS-ON EXERCISE 3:
Working with the Calendar and Journal 41
The Outlook Task List and Notes 48
Using the Outlook Task List 48
Adding Notes 49
HANDS-ON EXERCISE 4:
Working with Tasks and Notes 51
SUMMARY 54
KEY TERMS 54
MULTIPLE CHOICE 55
PRACTICE EXERCISES 57
MID-LEVEL EXERCISES 63
CAPSTONE EXERCISE 68
MINI CASES 73
GLOSSARY 47
MULTIPLE CHOICE ANSWER KEY 49
INDEX 51
