This work gives practical guidance on strategy and procedures for making complaints via the Pensions Ombudsman or for dealing with complaints.
The text is supported by an appendix of significant appeals following decisions made by the Ombudsman - ensuring practitioners have the most comprehensive guide available to the pensions advisor to hand.
* Explains the role of the office in the context of other forms of dispute procedure
* Discusses the jurisdiction of the office, including types of scheme covered, complaints procedure and time limits
* Explains the Ombudsman's interaction with the other fora for pensions dispute resolution and includes a case study to illustrate the process
* Covers determinations and appeal procedures
* Questions the future development of the role in the light of industry criticism
This work gives practical guidance on strategy and procedures for making complaints via the Pensions Ombudsman or for dealing with complaints.
The text is supported by an appendix of significant appeals following decisions made by the Ombudsman - ensuring practitioners have the most comprehensive guide available to the pensions advisor to hand.
* Explains the role of the office in the context of other forms of dispute procedure
* Discusses the jurisdiction of the office, including types of scheme covered, complaints procedure and time limits
* Explains the Ombudsman's interaction with the other fora for pensions dispute resolution and includes a case study to illustrate the process
* Covers determinations and appeal procedures
* Questions the future development of the role in the light of industry criticism
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
ISBN-13
978-0-7520-0603-1 (9780752006031)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Klassifikation
Part 1 Preliminary: what is an ombudsman?; the creation of the pensions Ombudsman. Part 2 Jurisdiction: pensions arrangements covered; what can be complained about?; exclusions; who can complain?; complaint against whom?; time limits. Part 3 Procedural aspects: investigation process; case study of a typical investigation. Part 4 Determination: powers; typical determinations. Part 5 Appeals: bringing an appeal; previous appeals. PArt 6 Overview: reactions to the Ombudsman; the future. Appendix: digest of significant appeals.
