A US consultant in the field of cross-cultural communication and call center management likens setting up global call centers in developing countries to foreign aid, i.e., as resented one-way communication flow dominated by the West (besides resistance to out- sourcing and off-shoring). Granered offers a training manual for understanding cross-cult
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Maße
Höhe: 236 mm
Breite: 158 mm
ISBN-13
978-1-904838-03-6 (9781904838036)
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Schweitzer Klassifikation
Erik Granered was a course developer and trainer for WorldCom's EMEA (Europe, Middle East and Africa) customer service operations. In this function, he pioneered two unique training programs in cross-cultural communication and call center management specifically targeted at global call center operations. Currently, he is a Consultant at Corporate University Enterprise, Inc., an educational consulting firm in Falls Church, Virginia.
