1. Introduction
Part 1: Theoretical Foundations
2. Bureaucratic Control in the Modern State
3. Administrative Justice Institutions as Control Mechanisms: an Empirically Based Model
Part 2: The Design and Operation of Administrative Justice Institutions
4. Controlling Through Cases: Inherent Limitations of Control
5. Purpose, Process, and Power: Design Variables and the Control Function
6. Norms, Principles, and Standards: Control to What End?
Part 3: Bureaucratic Decision-Making in Context
7. Law, Policy, and Process: the Importance of Bureaucratic Contexts
8. Bureaucratic Responses: Perceptions, Responses, and Structures
9. A Web of Control: Rival Influences and the Place of Administrative Justice
10. Conclusion: Designing for Control?