Written from an international perspective, this Handbook shows you how effective logistics management can: c help make more effective use of logistics resources c improve the flow of material from production to customers c improve organizational structure, communication and cooperation c offer improved customer service c add value to products and services. The book is divided into easy-to-use sections, with particular emphasis being given to customer service strategies and requirements, materials management, and resource optimization.
Auflage
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für Beruf und Forschung
Für höhere Schule und Studium
Editions-Typ
Maße
Höhe: 234 mm
Breite: 152 mm
Gewicht
ISBN-13
978-0-566-07625-1 (9780566076251)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Klassifikation
Dr John Gattorna recently retired after 6 years building and leading Accenture's Supply Chain Practice in Southern Asia, and was one of the firm's most respected thought leaders. Previously, he ran his own consulting firm for over a decade, specialising in marketing, logistics, and channels strategy, servicing an international clientele. John is generally regarded as one of the world's leading thinkers in the supply chain arena, and is also much sought after as a speaker on the international conference circuit. John has authored/co-authored 10 books and numerous articles on marketing, marketing planning, channels strategy, logistics, and supply chain management. His most recent book, co-authored with Andrew Berger, Supply Chain Cybermastery, was released at the height of the eCommerce era in 2001, and has since been translated into Chinese. His previous book, Strategic Supply Chain Alignment, published in 1998, brought a behavioral dimension to the task of building high performance supply chains. This book has since been translated into Japanese and will shortly be published in Chinese. Although John originally came from industry he has a strong academic background, and has taught on undergraduate, graduate, and senior executive programs at the University of New South Wales and Macquarie University in Sydney; Oxford University; and Cranfield University in the UK. He is currently Visiting Professor in Supply Chain Management at Cranfield. Outside of an intense interest in supply chains John is active in voluntary work, and when time permits indulges in his other passion, golf, at The Australian in Sydney, where his handicap is on the way down.
Contents: Foreword. Part I Strategic Issues in Logistics: Overview; Adding value through managing the logistics chain - John Gattorna; Managing logistics in a changing environment - John Gattorna; Corporate profitability and logistics - Philip C Alling and Gene R Tyndall; Developing strategic and operational plans for logistics - Martin Christopher. Part II Customer Service - The Driving Force: Overview; Developing customer service strategies - Martin Christopher; Personalizing customer service strategies - Stig Ehnbom. Part III Channels of Distribution: Overview; Developing a channels strategy - John Gattorna; Strategic partnership marketing - Grahame R Dowling and Chris Robinson. Part IV Logistics Systems: Overview; Development of optimum logistics strategies - Paul S Bender; Auditing internal logistics performance - John Gattorna; Management support systems for logistics including EDI - Kees de Leeuw. Part V Designing and Managing the Physical Infrastructure of Logistics: Overview; Designing a warehouse or distribution centre - Gerry Hatton; Materials handling - Gerry Hatton; Storing the inventory - Gerry Hatton; Order picking - Gerry Hatton; Building design and layout - Gerry Hatton; Managing logistics facilities - Keith Campbell. Part VI Materials Management: Overview; Managing and controlling logistics inventories - Andrew Aschner; Choice of the transport mode - Alan Slater; Incoming materials management - a case of reverse distribution - David Farmer; The path of successful implementation of DRP - Phil Heenan; Materials management in capital-intensive industries - Martin Mitchelson. Part VII Critical Interfaces in Logistics: Overview; The logistics interface with marketing - John Gattorna and Andrew Kerr; The logistics interface with manufacturing - Garry Greenhalgh. Part VIII International Logistics: Overview; The role logistics can play in international competitiveness - Gary Davies. Part IX The New Wave in Logistics: Overview; Business resource management - a framework for strategic management of the materials flow - Dag Ericsson; The impact of technology on delivered costs - John Gattorna and Andrew Kerr; Reverse logistics - the new distribution structure for the 1990s and beyond - Richard A Lancioni; The human resource factor in logistics - Norman Chorn; The new logistics organization - Norman Chorn; Index.
