This is the fourth edition of a reference work originally entitled "Handbook of Physical Distribution Management". The change in title reflects the restructuring and revision of this work which now includes 25 new chapters. The book takes a managerial perspective but aims at achieving a balance between currently accepted practice in organizations and new developments which are at the moment only discernable in a handful of companies around the world. As before, this edition is divided in sections, however, special emphasis has been accorded to issues surrounding customer service strategies and requirements, materials management and the treatment of resource optimization. It sets out to provide logistics managers and distribution specialists with a source of reference which not only covers current practice but also forthcoming developments.
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Höhe: 170 mm
Breite: 244 mm
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ISBN-13
978-0-566-09009-7 (9780566090097)
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Schweitzer Klassifikation
Part 1 Strategic issues in logistics: adding value through managing the logistics chain; managing logistics in a changing environment; corporate profitability and logistics; developing strategic and operational plans for logistics. Part 2 Customer service - the driving force: developing customer service strategies; personalizing customer service strategies. Part 3 Channels of distribution: developing a channels strategy; strategic partnership marketing. Part 4 Logistics systems: development of optimum logistics strategies; auditing internal logistics performance; management support systems for logistics including EDI. Part 5 Designing and managing the physical infrastructure of logistics: designing a warehouse or distribution centre; materials handling; storing the inventory; order picking; building design and layout; managing logistics facilities. Part 6 Materials management: managing and controlling logistics inventories; choice of the transport mode; in-coming materials management - a case of reverse distribution; the path of successful implementation of DRP; materials management in capital intensive industries. Part 7 Critical interfaces in logistics: the logistics interface with marketing; the logistics interface with manufacturing. Part 8 International logistics: the role logistics can play in international competitiveness. Part 9 The new wave in logistics: business resources management - a framework for strategic management of the materials flow; the impact of technology on delivered cost; reverse logistics - the new distribution structure for the 1990s and beyond; the human resource factor in logistics; the new logistics organization.
