I. OVERVIEW.
1. Phlebotomy Practice and the Health Care Setting.
2. Basic Anatomy and Physiology of Organ Systems.
3. The Circulatory System.
Phlebotomy Case Studies.
Changing Roles in Phlebotomy Practice.Collection from the Dorsal Side of the Hand.Communication and Cultural Sensitivity: Keys to Success.II. SAFETY PROCEDURES.
4. Infection Control.
5. Safety and First Aid.
6. Specimen Documentation and Transportation.
Phlebotomy Case Studies.
Accidental Injury.Transporting Specimens from Homebound Patients to the Laboratory.Improving Speed and Accuracy in Phlebotomy Practice.III. EQUIPMENT AND PROCEDURES.
7. Blood Collection Equipment.
8. Venipuncture Procedures.
9. Skin Puncture Procedures.
10. Complications in Blood Collections.
Phlebotomy Case Studies.
Ambulatory Health Care Collections.Venipuncture Site Selections.Finding the Right Site.IV. SPECIAL PROCEDURES AND POINT OF CARE TESTING.
11. Pediatric Procedures.
12. Arterial, Intravenous (IV), and Special Collection Procedures.
13. Elderly, Home, and Long-term Care Collections.
14. Urinalysis and Body Fluid Collections.
15. Specimen Collection for Forensic Toxicology, Workplace Testing, Sports Medicine, and Related Areas.
Phlebotomy Case Studies.
Home Care Collections.Bedside Glucose Testing.Newborn Nursery Collections.Collecting from an Infant.V. QUALITY, MANAGEMENT, ETHICAL AND LEGAL ISSUES.
16. Quality, Competency, and Performance Assessment.
17. Ethical, Legal and Regulatory Issues.
Phlebotomy Case Studies.
Communication and Consent.An Ethical Dilemma.APPENDICES.
Units of Measurement and Symbols.
Metric Conversion Chart.
Formulas and Calculations.
Answers to Study Questions and Cases.
Glossary.
