The most authoritative guide to preparing for the ITIL (R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL (R) Licensed Product.
Sprache
Verlagsort
Verlagsgruppe
BCS Learning & Development Limited
Zielgruppe
Maße
Höhe: 246 mm
Breite: 172 mm
Dicke: 12 mm
Gewicht
ISBN-13
978-1-906124-18-2 (9781906124182)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
The authors have 80 years combined experience of IT Service Management. Steve Mann is chair of the ISEB ITIL Foundation Question Examination Board. Nigel Mear is an accredited ITIL trainer, ISEB examiner, and an accomplished ITSM consultant. Tony Gannon is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions.
SECTION 1: EXAMINATION AND QUESTIONS TYPES
1 Service management techniques
2 Multiple choice questions
SECTION 2: FOUNDATION PRACTICE QUESTIONS
3 Service management as a practice
4 The service lifecycle
5 Service strategy
6 Service design
7 Service transition
8 Service operation
9 Functions
10 Continual service improvement
11 Process
12 Technology and architecture
13 Sample questions from across the lifecycle
