The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL (R) and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL (R) licensed product.
Auflage
Sprache
Verlagsort
Verlagsgruppe
BCS Learning & Development Limited
Zielgruppe
Maße
Höhe: 246 mm
Breite: 172 mm
Dicke: 12 mm
Gewicht
ISBN-13
978-1-78017-114-2 (9781780171142)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.
SECTION 1: EXAMINATION AND QUESTIONS TYPES
1 Service management techniques
2 Multiple choice questions
SECTION 2: FOUNDATION PRACTICE QUESTIONS
3 Service management as a practice
4 The service lifecycle
5 Service strategy
6 Service design
7 Service transition
8 Service operation
9 Functions
10 Continual service improvement
11 Process
12 Technology and architecture
13 Sample questions from across the lifecycle
