The Authors, About APICS, 1. Introduction, 2. Management Basics, 3. Performance Measures, 4. Variance and Dependent Events, 5. Basics of Quality Management, 6. Operating Environments, 7. Basics of Constraints Management, 8. The Customer Linkage, 9. Design and Managementof the Transformation, 10. Planning, Controlling, and Improving the Supply Chain, 11. The Synchronized Supply Chain, 12. Partnering with Suppliers, 13. Quality Management, 14. Work Teams, 15. Materials Management, 16. Purchasing and Distribution, 17. Information Technology and Supply Chain Management, 18. Summary, References and Further Readings, Index