Measurement frameworks - Applying the goal/question/metric paradigm in the experience factory, V. Basili; Setting up a metrics programme in industry, S. Pfleeger; Introducing metrics into industry - a perspective in GQM, R. Bache and M. Neil; Software measurement - an evolutionary approach, N. Fuchs; The quantum study, C. Miller; Use of function of points for estimation and contracts, J. Onvlee; The sorry state of software practice measurement and evaluation, B. Hetzel. Software QA methods and tools - A new paradigm for software quality, the turning point for Japanese software industry, Y. Iizuka; Behaviour analysis makes the company mature, R. Kaneko, Y. Kadota and S. Ohba; A framework for quality systems development, M. Itakura; The role of quality staff in software development, M. Hattori; The practical implementation of process improvement initiatives, P. Goodman; Integrating software quality assurance in the teaching of programming, S. Benford, E. Burke and E. Foxley; Complexity traces - an instrument for software project management, C. Ebert; AIME - an integrated measurement environment, C. Tsalides, A. Hatzimanikatis, D. Christodoulakis and G. Kliafas. Case studies - Software management-by-metrics, practical experiences in Italy, G. Bazzana, P. Caliman, D. Gandini, M. Guinchi, R. Lancellotti and P. Marino; Product development and quality assurance in the software factory, K. Yasuda and K. Koga; Software reuse - a study, S. Isoda; Automated incremental improvement of software product quality - a case history, L. Hatton; An empirical investigation of software fault distribution, K.H. Moller and D.J. Paulish; Measurement through the software lifecycle - a comparative case study, R.J. Cole and D. Woods; Using function points for software cost estimation - some empirical results, B. Kitchenham; Evaluating effort prediction systems, C. Stricker; Situational metrics, J. Schulenklopper, V. van Swede and J.C. van Vliet.