Introduction
How we view management development; The role of the manager; How to use this book; What this book doesn't cover
Chapter 1 Saying what we mean
What we mean by management development; Splitting hairs; Organizational development; In the doghouse; Management training; Training versus education; Management development; Training versus development; The learner-centred perspective; A working model; Techniques or methods?; Developer or trainer?
Chapter 2 How managers learn
Learner-centred learning; Types of management learning; Self-managed learning; Experiential learning; Learning styles; Activists, reflectors, theorists and pragmatists; Determining an intervention
Chapter 3 Preparing for management development
A strategic framework; Career development; Competence; Choosing providers; Choosing techniques; Evaluation
Chapter 4 Courses and the classroom
The classroom; How long is a course?; Sandwiches and blocks; Theory and practice; Courses, not programmes; One to one; Teaching/learning methods on courses
Chapter 5 Other off-the-job techniques
External events and visits; Games; Videos; Psychometrics; Outdoor development; Open, flexible and distance learning; E-learning; Resource-based learning; Assessment techniques; Development centres
Chapter 6 On-the-job techniques
Sitting by Nellie; Instruction; Secondment; Coaching and related techniques; Team building; Action learning; Work-based projects; Performance and development review; Forms of learning record; Discovery learning
Chapter 7 Looking forward
Taking stock; The future of management development
Appendix 1 A-Z of management development techniques
Appendix 2 Techniques and learning styles matrix
Index
Case studies
1. Bass Brewers
A traditional long course - a Diploma in Management Studies.
2. The Department for International Development
How this organization implemented a programme of short courses.
3. Michael Redfern
The use of innovation and creativity in coursework techniques.
4. The American Society for Training and Development
A major international conference and exhibition.
5. The Corporate Compendium
How British Telecom used a set of business simulation games.
6. Video Arts' Managing Problem People
An example of a videotape-based training package.
7. Baker Hughes
Using the Myers-Briggs Type Indicator for management development.
8. Oki
An outdoor development programme for team leaders.
9. Standard Chartered Bank
A global distance learning programme.
10. Motorola University
A corporate university.
11. The growth curve of a new technique
The emergence of management development by e-learning.
12. Standard Life
A learning resource centre.
13. Ashridge VLRC
A virtual learning resource centre.
14. The Scottish Qualifications Authority
An awarding body's system of assessment for qualifications.
15. Otis
A development centre for a senior management team.
16. Network Ireland
How this organization promotes women in business through shadowing, role modelling and other initiatives.
17. Krib Naidoo
A manager's experience of on-the-job instruction.
18. Bob Gunning
A manager's experience of secondment within the Royal Bank of Scotland.
19. Consignia
A company-wide coaching programme.
20. Colin George
How this consultant implements executive coaching.
21. Railtrack
A team-building initiative across several companies in the UK's railways.
22. Huntsman Corporation
An action learning programme for all managers and staff of a petrochemicals plant.
23. Bank of Scotland
A programme of cross-functional, work-based projects.
24. Scottish Power
Performance and development review.
25. Philips
360-degree feedback in a career development programme.
26. The MCI NVQ portfolio
An example of a learning record - a portfolio of evidence of competence.
27. Kate Roberts
On the developmental challenge of becoming a trainer.
