The rise of social media and the introduction of artificial intelligence is completely changing the face of modern marketing. With trust in brands reducing, it is more important than ever for marketers to build an authentic and human connection with their customers.
Consumers, whether individuals or businesses, are no longer necessarily looking to buy a product or a brand, instead they are looking to buy solutions to their problems. Brands therefore need to deliver both a delightful and helpful journey for their customers, showing how their offering can solve their consumer's problems to attract and retain business. This book provides a comprehensive framework for how to do this by putting the audience front and center in all your communications, moving away from outdated strategies and tactics that have resulted in reduced reach and declining brand awareness.
Using real-world examples from companies such as Atlassian, Hubspot and Edelman,
Human-Centered Marketing
takes mid to senior marketers on a journey back to discovering exactly who their audience is and what they need. It explores questions such as where they spend their time and how can brands meet the right people in the right place and provides answers on how to create a seamless customer journey. It also explores how brands can build trust with their market over time through effective thought leadership, helping to future-proof the brand's strategy and ensuring customer loyalty.
Rezensionen / Stimmen
"All effective marketing is human-centered. While we're busy being distracted with shortcuts, Faus helps us refocus on what matters." * Seth Godin, Author "This is Marketing" * "Trust is under siege from nearly every angle. Yet marketers like you and me want (need!) to build trust with our audiences. The question is... How? Ashley draws you a map." * Ann Handley, best-selling author and Chief Content Officer, MarketingProfs * "Most of the go-to playbooks are outdated, but it's hard to find a replacement for stale marketing practices. Ashley constructed a powerful new set of frameworks, along with practical advice and real-world examples. Human-Centered Marketing brings us back to what actually matters: the people behind the screen." * Nancy Duarte, best-selling author and CEO of Duarte, Inc. * "Enterprises love the idea of transformation, but do they have the execution chops? Often, the answer is no. Ashley's proven mix of actionable marketing frameworks plus slide-ready metrics are spot-on for today's big, complex organizations." * Heike Young, Head of Content & Integrated Marketing, Microsoft * "Business transformation doesn't happen through finger-pointing, it happens in teams, with the right frameworks. In this book, Ashley shares powerful, practical frameworks to drive clarity, alignment, and trust-turning your team into a high-performing go-to-market powerhouse." * Sangram Vajre, Terminus and former CMO of Pardot and WSJ best-selling author * "As a CMO operating in an era of declining trust, very few marketing books offer practical insights into how company brands can build trust by tapping into the human element and the person-to-person connection. Ashley's book provides a unique collection of rich frameworks and real-world case studies that show brands how to keep humans at the center of their marketing." * Kerry-Ann Betton Stimpson, CMO and Forbes Communications Council Member * "The frameworks Ashley shares are a game-changer for PMMs, especially those working at the enterprise level. Her playground mindset challenges outdated funnel thinking, encouraging PMMs to embrace a more holistic approach to channels and thought leadership. These insights are not just innovative but essential for anyone looking to elevate their impact in Product Marketing." * Mary Sheehan, author of The Pocket Guide to Product Launches * "When I need marketing advice, Ashley is one of my top people to go to. In 'Human-Centered Marketing,' Ashley Faus has masterfully captured the evolution of modern marketing. Her insights challenge outdated funnel-driven approaches, replacing them with trust-based, audience-first frameworks that align with how people actually engage today. This book is a must-read for any marketer looking to build long-term relationships and brand credibility in the AI era." * Morgan J. Ingram, Founder and CEO, AMP Creative * "This isn't just another marketing book - it's a much-needed wake-up call. Ashley challenges outdated norms and introduces frameworks that make human connection the cornerstone of marketing. Human-Centered Marketing is THE blueprint to meaningful engagement and measurable results. In a world of AI, may we all be more human-centered!" * Hattie the PMM, Founder of productmarketers.com *
Sprache
Verlagsort
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Produkt-Hinweis
Maße
Höhe: 234 mm
Breite: 156 mm
Dicke: 17 mm
Gewicht
ISBN-13
978-1-3986-1938-8 (9781398619388)
Schweitzer Klassifikation
Autor*in
Ashley Faus is Head of Lifecycle Marketing, Portfolio at Atlassian. Based in San Francisco, CA, her work has been featured in TIME, Forbes, Content Marketing Institute and The Journal of Brand Strategy. A popular speaker she's shared insights with audiences at conferences including DigiMarCon, Digital Summit, INBOUND and MarketingProfs B2B Forum. She has been awarded as one of the Top 100 Product Marketing Mentors 2024, 50 Top B2B Marketing Influencers, Experts and Speakers to Follow 2022 and 2023 and 50 Marchitects to Follow 2022.