Effects of Interpersonal Communication Skills on Library Services

The reference section of the library is the section that almost always has direct contact with users. Having good interpersonal communication skills of listening, speaking reading and writing cannot be overemphasized for the reference librarian. Essentially, the skills of being a good speaker and a listener are the two most important communication skills needed. To effectively serve users, a reference librarian must possess and exercise these skills maximally. This work examines how these skills are used by librarians at the Kenneth Dike Library of the University of Ibadan. Having and putting these skills into use will make for satisfied users of the library.