Case studies illustrate the application of strategies to actual practice and challenging questions for thought are offered at the end of each chapter for review. New to this edition is a chapter on the Internet and e-mail, the increased use of which has provoked questions of ethics and appropriate use.
Case studies illustrate the application of strategies to actual practice and challenging questions for thought are offered at the end of each chapter for review. New to this edition is a chapter on the Internet and e-mail, the increased use of which has provoked questions of ethics and appropriate use.
Auflage
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Illustrationen
ISBN-13
978-0-7506-7430-0 (9780750674300)
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Schweitzer Klassifikation
How to Use This Book; Introduction--Bridging the Art and Science of Clinical Care. COMMUNICATION SKILLS: Models of Effective Communication; The Patient-Oriented Interview; Good Listening and Responding Skills; Nonverbal Communication Skills; Delivering Bad News: Supportive Communication; Building Doctor-Patient Rapport; Building Patient Compliance; Patient Education--The Doctor as Teacher; Good Recordkeeping; Interdisciplinary Interactions and Communications; Doctor-Staff Communications; Internet and E-Mail. APPLYING COMMUNICATION TECHNIQUES IN THE CLINIC: Understanding the Patient's Experience; Optimizing Communication with Specific Patient Groups; Handling Difficult Patient Encounters; Communicating with Psychiatric Patients; Communicating with Pediatric Patients; Communicating with Patients from Special Populations; EXAMINATION OBSERVATIONS. CLINICAL INTERVIEWING: Basic Questions for Primary Care Optometric Interview; Follow-Up Questions on Symptoms; Contact Lens Interview; Vision Therapy Interview; Low Vision Interview; Pediatric Interview; General Medical Interview; INTERVIEW QUESTIONS FOR POTENTIAL OFFICE STAFF MEMBERS.
