Part 1 Information: characteristics of information; files and data records - general concepts; manual, batch, on-line and interactive processing. Part 2 Hardware: introduction to computers and the central processing unit - RAM, ROM and PROM; data collection and input; VDU and keyboard - basic features; output devices; data transmission; output and data transmission devices, questions and answers; flowcharting symbols; external storage and computer files; computer processing methods - data validation; distributed data processing, LANs and multi-user systems; information technology and the electronic office - the electronic funds transfer(EFT) EFTPOS. Part 3 Software; spreadsheets; databases and database management systems; wordprocessing; computer graphics; software packages for accounts systems; principles of programming; software development - decision tables and program flowcharts. Part 4 Organization and control: staff tasks in a DP department; data processing resources; security and controls - The Data Protection Act 1984; data processing standards.