1. Overview of Personnel Management.
Elements of Personnel Management. Values and Personnel Management. Ethics Relationship with Personnel Office.
2. Workforce Issues of the 21st Century.
Demographics. Fire Service Demographics. Managing Diversity. Fire Service Workforce Issues. Benefits of Diversity. Fire Service Positive Work Environment.
3. Legal Issues.
Law and Personnel Management. Statutes. Executive Orders. State and Local Law. Common Law. Sexual Harassment. Relationship with Legal Counsel. Court System.
4. Job Analysis and Design.
Job Analysis. Job Analysis Methods. Job Analysis Information Sources. Job Description. Job Classification. Job Enrichment. Relationship with Personnel Office.
5. Fire Service Recruitment.
Recruitment. Recruitment Process. Executive Recruitment.
6. Selection for Employment and Promotion.
Selection Standards. Selection Methods. Assessment Centers. Promotional Process.
7. Training and Development.
Training Assessment. Adult Learning Principles. Taxonomy of Educational Objectives. Curriculum Development. Test Item Construction. Certification Systems. Career Development.
8. Performance Appraisal.
Need for Performance Appraisal. Performance Assessment Techniques. Appraisal Errors. Elements of a Performance Appraisal System. Preparing for Performance Review. Conducting a Performance Review. 360 Degree Feedback. Legal Implications of Performance Review.
9. Discipline.
Organizational Control. Disciplinary Actions. Progressive Discipline. Disciplinary Proceedings. Discipline in the Fire Service Environment. Exit Interviews.
10. Health and Safety.
Approaches to Safety. Occupational Safety and Health Administration. Fire Service Health and Safety Issues. NFPA Health and Safety Standards. Safety in the Fire Service Environment. Employee Assistance Programs. Violence in the Workplace.
11. Labor Relations and Collective Bargaining.
Unionization. Labor Legislation. Union and Bargaining Unit Organization. Contract Negotiations. Grievances. Enlightened Labor Relations.
