Preface THE PUBLIC MANAGER Issues and Trends in Public Management 2 Public Manager Careers: An Individual and Organizational Challenge 3 The Education and Training of Public Managers 4 Ethical Issues for the Public Manager THE PUBLIC EMPLOYEE 5 Who Is the Public Employee? 6 Special Subgroups: Female, Minority, the Handicapped, and Older Workers MANAGING PUBLIC ORGANIZATIONS 7 Managing People and Systems: The Management Skills 8 Structuring the Public Organization 9 Effectiveness and Productivity in Public Organizations MANAGEMENT TOOLS AND TECHNIQUES 10 Organization Development: A Vehicle for Improving the Quality of Work Life 11 Developing Human Resources for the Public Sector: The New Challenge to Public Management 12 Computer-Based Information Management 13 Budgeting: Strategic Instrument or Mindless Ritual? 14 Policy Evaluation Methods 15 Innovation and the Public Manager MANAGING AT THE BOUNDARIES: THE ENVIRONMENT OF PUBLIC MANAGEMENT 16 Managing the Intergovernmental Scene: The Changing Dramas of Federalism, Intergovernmental Relations, and Intergovernmental Management 17 Public Management and the Third Sector: Neighborhood Organizations and Citizens Groups 18 Domestic Multiculturalism: Cross-Cultural Management in the Public Sector 19 The Environments of Public Managers: Managing Turbulence