Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
Sprache
Verlagsort
Zielgruppe
Illustrationen
Maße
Höhe: 295 mm
Breite: 211 mm
Dicke: 8 mm
Gewicht
ISBN-13
978-0-580-47348-7 (9780580473487)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Foreword; Acknowledgements; Introduction; Chapter 1 - What difference does it make?; Chapter 2 - BS 15000 and ISO/IEC 20000 Part 1; Chapter 3 - BS 15000 and ISO/IEC 20000 Part 2; Chapter 4 - Comparison of Parts 1 and 2; Chapter 5 - Coding of changes; Chapter 6 - Detailed changes to Part 1; Chapter 7 - Detailed changes to Part 2; Appendix A - Bibliography and further information; Books in the 'Achieving ISO/IEC 20000' series.
