This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.
Rezensionen / Stimmen
Workplace conflict is a great time, energy, and productivity sapper. With The Exchange, the authors deliver an extraordinary method for resolving disputes quickly and simply and for the greatest benefit of the organization.-Marshall Goldsmith, New York Times Best-Selling Author of MOJO and What Got You Here Won't Get You There
If you don't learn how to resolve conflict in your workplace, your organization can never thrive. What Dinkin, Filner, and Maxwell have to teach us is worth studying and implementing. It could be the difference between having a so-so organization and a great one.-Ken Blanchard, co-author of The One Minute Manager (R) and Lead with LUV
Transforming society to be more collaborative, more inclusive and more solutions focused requires a methodology that works. That methodology is The Exchange.-Michael M. Crow, President, Arizona State University
The Exchange was a highly professional, interactive, engaging and effective training that provided us all with many new techniques in problem-solving and conflict resolution. The healthcare industry has needed a program like The Exchange for many years, and I am relieved to know that we finally have a professional, well organized program to refer to when conflicts arise in our hospitals and clinics.-Evan Burkett, Chief Human Resource Officer, Sanford Health, the largest rural healthcare system in the United States
Conflict is inherent for any group of people striving to create a result with limited resources. The Exchange helps people with a way to facilitate mutual understanding and common goals in order to move to a better place.
-Bill Geppert, Senior Vice President, Cox Communications, Inc.
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für Beruf und Forschung
Professional Practice & Development
Maße
Höhe: 234 mm
Breite: 156 mm
Gewicht
ISBN-13
978-1-138-46355-4 (9781138463554)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Dinkin, Steven
Autor*in
National Conflict Resolution Center, San Diego, California, USA
National Conflict Resolution Center, San Diego, California, USA
National Conflict Resolution Center, San Diego, California, USA
The Authors -- Acknowledgments -- Chapter 1 A Different Approach to Resolving Workplace Disputes -- Chapter 2 How The Exchange Works: A Case Study -- Chapter 3 Getting Ready -- Chapter 4 Holding Private Meetings -- Chapter 5 Developing an Issue List -- Chapter 6 Stage III: Conducting the Joint Meeting -- Chapter 7 Problem Solving: Building a Solution Together -- Chapter 8 Culture, Diversity, and Other Things That Matter -- Chapter 9 Making the Most of The Exchange in Your Organization -- Chapter 10 Using The Exchange with the People and Organizations You Serve -- Chapter 11 About The Exchange and Its Creators.
