Contents
PART I FOUNDATIONS OF EMOTION REGULATION AT WORK
1 Emotion regulation at work 2
Rebecca J. Erickson, James M. Diefendorff, Karen Niven and Nai- Wen Chi
2 Intrapersonal emotion regulation at work 23
Daniel J. Beal, Jill M. Sundie and John P. Trougakos
3 Interpersonal emotion regulation at work 44
Karen Niven
4 Motivated emotion regulation at work: why individuals manage their own
and others' feelings in organizations 64
Uta K. Bindl and Isabelle de Roche
5 Intended and unintended outcomes of emotion regulation for individual,
relational, and organizational well-being 84
Tammy English and Tabea Springstein
PART II EMOTION REGULATION IN DIFFERENT OCCUPATIONS AND ROLES
6 Emotion regulation as leadership 106
Hector P. Madrid, Karen Niven and Rodrigo Alday
7 Emotion regulation as teamwork 124
Cristian Vasquez, David Holman and Robin Martin
8 How an intrapersonal emotion regulation 'detour' undergirds effective
compassionate responding at work 145
Jacoba Lilius and Kerry Roberts Gibson
9 Emotion regulation in death work 164
Nai-Wen Chi
10 The emotion regulation of performance work 183
Stina Bergman Blix and Alessandra Minissale
11 Emotion regulation as duty in public service jobs 204
Sharon Mastracci and Mary E. Guy
12 Emotion regulation in dirty work 226
Connie I.M. Chan, Long W. Lam and Jennifer Y.M. Lai
13 Emotion regulation in sport contexts 247
Christopher R.D. Wagstaff, Rebecca F. Hings and Alessandro Quartiroli
PART III STRUCTURAL INFLUENCES ON EMOTION REGULATION AT WORK
14 A gendered perspective to emotion regulation in the workplace 268
Nitya Chawla, Anna Lennard, Amy L. Bartels, Chi Nguyen and Allie Garcia
15 Emotion regulation at work as racialized emotional labor 287
Alicia Grandey, Tayana Rich, Xin Wei Ong, Suzuka Yamane and Baya Manjezi
16 Age and emotion regulation at work 309
Susanne Scheibe and Elissa El Khawli
17 Emotion regulation at work across cultures 330
Sarah Cameron, Joeri Hofmans and Batja Mesquita
18 Emotion regulation at work and home 348
Meghan A. Thornton-Lugo, James M. Diefendorff, Xin Wei Ong,
Nicole E. Donaldson and Margaret I. Rahm
PART IV METHODOLOGICAL ADVANCES
19 Quantitative advances in the study of emotion regulation at work 368
Allison S. Gabriel, Stuti Thapa, Aqsa Dutli and Louis Tay
20 Qualitative advances in research on emotion regulation at work 389
Marci Cottingham, Laura Keesman and Cade Apton
21 Artificial intelligence for emotion regulation at work 409
Uichin Lee, Duri Lee, Eunji Park and Heejeong Lim
22 Use of computational modeling in research of emotion regulation at work 436
Sabina Samipour-Biel, Garett Howardson and Deborah Amoako-Atta
23 Workplace interventions for improving emotion regulation 455
Erin M. Richard
PART V LOOKING TO THE FUTURE
24 Mindful emotion regulation at work 477
Samantha Sim and Jochen Reb
25 Understanding the ethics, fairness, and justice of emotion regulation in the
workplace 496
Anna N. Hoover, Nicolina Taylor, Kelly P. Weeks and Deborah E. Rupp
26 Looking to the future: emotion requirements and regulation in virtual work 511
Hadar Nesher Shoshan and Miriam Schilbach
27 The future of emotion regulation at work 528
James M. Diefendorff, Karen Niven, Rebecca J. Erickson and Nai-Wen Chi
