PART I: THE GLOBAL MANAGER'S ENVIRONMENT
Chapter 1 Assessing the Environment-Political, Economic, Legal, Technological
Chapter 2 Managing Interdependence: Social Responsibility and Ethics
COMPREHENSIVE CASES
Case 1 Reebok: Managing Human Rights Issues "Ethically
Case 2 Treating AIDS:A Global Ethical Dilemma
Case 3 Footwear International (Setting: Indonesia)
PART II: THE CULTURAL CONTEXT OF GLOBAL MANAGEMENT
Chapter 3 Understanding the Role of Culture
Chapter 4 Communicating across Cultures
Chapter 5 Cross-cultural Negotiation and Decision Making
Chapter 6 Formulating Strategy (Setting: Malaysia)
COMPREHENSIVE CASES
Case 4 Dell's Dilemma in Brazil: Negotiating at the State Level
Case 5 General Motors and AvtoVAZ of Russia
Case 6 TelSys International: A Marriage of Two Cultures (case or negotiation simulation)
Case 7 Guanxi in Jeopardy: Joint Venture Negotiations in China
Case 8 Moto: Coming to America (from Japan)
PART III: FORMULATING AND IMPLEMENTING STRATEGY FOR INTERNATIONAL AND GLOBAL OPERATIONS
Chapter 7 Global Alliances and Strategy Implementation
Chapter 8 Organization Structure and Control Systems
COMPREHENSIVE CASES
Case 9 FedEx versus UPS: Competing with Contrasting Strategies in China
Case 10 Pepsi's Entry into India: A Lesson in Globalization
Case 11 Starbucks' International Operations
Case 12 DaimlerChrysler AG in 2004: A Global Strategy Gone Sour (Setting: Germany/U.S.)
Case 13 Global E-Commerce at United Parcel Service
PART IV: GLOBAL HUMAN RESOURCES MANAGEMENT
Chapter 9 Staffing, Training, and Compensation for Global Operations
Chapter 10 Developing a Global Management Cadre
Chapter 11 Motivating and Leading
COMPREHENSIVE CASES
Case 14 Management of Human Assets at Infosys (Setting: India)
Case 15 West Indies Yacht Club Resort: When Cultures Collide
Case 16 A First-Time Expatriate's Experience in a Joint Venture in China
INTEGRATIVE TERM PROJECT
Integrative Case: Wal-Mart's German "Misadvanture"
ENDNOTES
CREDITS
NAME AND SUBJECT INDEX
