It can be frustrating trying to provide an information service in an increasingly Internet-centred world. Although remote access service can be extremely effective, these services remain largely underutilized, mismanaged and misunderstood. In this book, ten professionals in the field provide a step-by-step guide through the development and management of innovative, effective and popular services for libraries. The book outlines the methods of attracting and educating users while supporting and measuring their use of remote resources. Part One identifies remote user needs; Part Two explores essential services and how to implement them; Part Three addresses the maintenance of infrastructure and procedures for evaluating progress.
Sprache
Verlagsort
Zielgruppe
Illustrationen
Maße
Höhe: 217 mm
Breite: 277 mm
ISBN-13
978-1-85604-461-5 (9781856044615)
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Schweitzer Klassifikation
Donnelyn Curtis is Director of Research Services at the University Library of the University of Nevada, Reno, USA. Ian Winship Is Electronic Services Manager, Learning Resources Department, University of Northumbria at Newcastle.
Reaching out - the library's new role; getting to know remote users; presenting the virtual library; providing electronic reference services; maximizing current awareness and document delivery services; providing library instruction for remote users; integrating library resources into online instruction; supporting the remote user of licensed resources; fundraising and public relations in the electronic environment.
