Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student's approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig?
Reihe
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Maße
Höhe: 234 mm
Breite: 156 mm
Gewicht
ISBN-13
978-1-84334-684-5 (9781843346845)
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Schweitzer Klassifikation
Michele J. Crump is the head of Access Support for the George A. Smathers Libraries at the University of Florida, USA. Her research focuses on user-centered services such as unmediated interlibrary loans, patron driven acquisitions, and emerging technologies in the library. Michele has served in various technical services positions, including Emerging Technologies Librarian, interim Director of Technical Services Division, and chair of the Acquisitions and Licensing Department. LeiLani S. Freund is the Assessment/Information Services Coordinator and the Linguistics selector and subject specialist at the Library West Humanities and Social Sciences Branch of the University of Florida George A. Smathers Libraries. LeiLani has served in a number of managerial positions, including a recent term as the Interim Chair of Library West following two years as Associate Chair.
Autor*in
University of Florida, USA
Dedication
List of figures and tables
Acknowledgements
About the authors and contributors
Chapter 1: The divide as we see it
Abstract:
Introduction
Book layout
Chapter 2: Services in the information commons
Abstract:
Introduction
Background
What works in the information commons environment
Reference services: the dinosaur in the commons?
Conclusion
Chapter 3: A post-occupancy look at library building renovations: meeting the needs of the twenty-first century users
Abstract:
Introduction
Literature review
Six library building profiles
Observations about the six profiles
Survey results
Conclusion
Appendix New Library Spaces: Post-Occupancy Survey
Chapter 4: Assess to cultivate your own library
Abstract:
Introduction
Surveys tracking trends and perceptions
Anthropological and ethnographic approaches to assessment
User experience in academic libraries
Conclusion
Chapter 5: Millennials and technology: putting suppositions to the test in an academic library
Abstract:
Introduction
Our research
Hardware ownership and usage
Online courses
Social software and gaming
Student research habits
Conclusion
Appendix
Chapter 6: We asked and they told us: survey - 2
Abstract:
Survey methodology
Survey participant profiles
Library user survey: data and results
Library staff survey: data and results
Library users and library staff: how they compare
Review of findings and comments
Chapter 7: Reaching across the divide
Abstract:
Concluding words
Appendix A: Library user survey
Appendix B: Library staff survey
Index
