Process and setting - some introductory examples; the worker and the approach; framework and boundaries; wider aspects of the setting; the individual and the institution; the relationship between worker and client as a point of growth; working with negative feelings and behaviour; endings; mother and baby in the first year of life; infantile development in the family context; inner world, phantasy and primitive communication; containment, mental pain and thought; development in the inner world; transference and countertransference.