This second volume of questionnaires and inventories is a perfect complement to Sarah Cook's best-selling first collection. The 50 instruments include material for understanding and assessing skills, behaviours or perceptions, many of which were not covered in the first volume, such as: c Career management c Diversity c e-business c Emotional intelligence c Innovation c Knowledge management c Leadership style and behaviours c Left- and right-brain thinking c NLP c Recognition and reward c Self-esteem c Transactional analysis c Vision c Values c Work/life balance These instruments also revisit other key areas of management, personal make-up or organizational development such as coaching skills and styles, teamworking and performance management; using a different style of instrument or offering an alternative perspective (to those provided in the first volume), to give the trainer or developer other ways of looking at these issues. The collection includes checklists, profiles, questionnaires and self-assessments, some for individuals and some for groups. The materials can be used to raise self-awareness and/or stimulate reflection and discussion, either on a stand-alone basis or as part of a training event or programme. All in all, this Compendium represents a rich resource for trainers, team leaders and consultants.
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Höhe: 279 mm
Breite: 210 mm
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ISBN-13
978-0-566-08350-1 (9780566083501)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Sarah Cook, MA, MBA, is Managing Director of Stairway Consultancy. She began her career with Unilever as a marketing manager before becoming Head of Customer Care in a retail management consultancy. In 1988 she set up her own company, which specializes in management development. Sarah is a member of the Chartered Institute of Personnel and Development, and the Chartered Institute of Marketing. This Compendium is one of a series of three titles, Compendium of Questionnaires and Inventories, Volumes 1 and 2 and the forthcoming, Compendium of Customer Service Questionnaires and Inventories.
Matrix index; Assertiveness; Body language; Career management; Change management; Coaching skills; Coaching style; Communication skills; Consultancy skills; Continuous improvement; Customer service; Delegation; Difficult situations; Diversity; E-business; Emotional intelligence; Innovation; Internal customer service; Inter-team working; Knowledge management; Leadership behaviours; Leadership style; Left and right brain thinking; Management skills; Motivation; NLP - sensory specific preferences; Organizational culture audit; Organizational culture checklist; Organizational culture diagnosis; Organizational skills; Partnering; Performance management; Personal development plan; Personal impact and influencing skills; Problem solving and decision making; Project management; Recognition and reward; Self-esteem; Stress management; Team development; Team leadership; Team process; Time management; Training needs analysis; Transactional analysis; Transferable skills; Vision; Values; Work-life balance.