Part 1 Introduction - the need for public service transformation: interim government for South Africa in the short to medium term; reincorporation of the TBVC states, abolition of the own affairs administrations and self-governing territories and regionalization; appendix - the Mount Grace Resolution. Part 2 Accountability: conceptualizing democratic accountability; the present system of accountability; international trends and democratic accountability; strategies for maximizing democratic accountability; conclusion. Part 3 Sustainable development: South African overview; the operational implications of sustainable development; policy framework to enhance sustainable development; important areas for sustainable development in South Africa; background; the context of development; defects/causes and policy alternatives for sustainable development. Part 4 Reincorporation of the TBVC states: total population of South Africa - 1991; economic profile; negotiated principles of reincorporation; organizational implications; personnel implications; financial implications; conclusion. Part 5 Affirmative action: towards a framework of affirmative action principles; a human resource development framework; towards a framework of principles; defining affirmative action; a problematic concept; perpetuating the racial division of labour; objective of an affirmative action policy; supplementing affirmative action agreements - de facto preponderance of whites; affirmative action as strategy; affirmative action - programmes and needs surveys; defining "disadvantaged"; defining equal employment opportunities; organizational transformation; regulatory instruments; institutionalizing affirmative action policy - democratic political mechanisms; compliance instruments and employment systems reviews; is regulation the answer?; human resource development; change management and social education; training; access; "merit"; gender; shifting the power relations - access, recruitment and selection; screening processes - avoiding race-based selection; conclusion. Part 6 Training: training; transformation; tactics; conclusion; appendices. Part 7 Efficiency and effectiveness: priority areas; an approach to the reconstruction of the public service; strategies and tactics for productivity improvement; organization for taining; the need for a policy of staff development and training; limiting factors; introducing a structured PIP; selecting improvement methods; maintaining productivity improvement; public participation in planning; accountability; conclusion. Part 8 Corruption and nepotism: corruption and nepotism - some general issues; comparative perspectives; corruption in South Africa; what can be done?. Part 9 Strategic management. Part 10 Quantitative policy analysis. Part 11 Summary and conclusions - towards a strategic framework for public sector transformation.
