Assert Yourself: Effective Complaining

Dodgy dishwashers? Cowboy contractors? Bloody-minded bank managers? Holidays in hell? Don't get mad - get complaining. This book empowers you to take control of the situation and get results. It tells you: All you need to know about your legal rights - and your suppliers' legal responsibilities; Who to complain to, how to complain effectively and what result to expect in each situation; How to take a stubborn supplier to court - and win.