Chapter 0: IT Essentials Introduction 1
0.2.2.2 Worksheet - Job Opportunities 1
Chapter 1: Introduction to the Personal Computer 2
1.1.1.4 Worksheet - Ohm's Law . 2
1.2.1.11 Worksheet - Research Computer Components 3
1.3.1.6 Worksheet - Build a Specialized Computer System . 6
Chapter 2: Lab Procedures and Tool Use 10
2.2.2.3 Worksheet - Diagnostic Software .... 10
2.2.4.4 Lab - Using a Multimeter and a Power Supply Tester 11
2.2.4.5 Lab - Testing UTP Cables Using a Loopback Plug and a Cable Meter . 15
2.2.4.7 Lab - Computer Disassembly 20
Chapter 3: Computer Assembly .... 24
3.1.1.3 Lab - Install the Power Supply . 24
3.1.2.4 Lab - Install the Motherboard .. 25
3.1.3.4 Lab - Install the Drives . 27
3.1.4.5 Lab - Install Adapter Cards ... 28
3.1.5.3 Lab - Install Internal Cables .. 29
3.1.5.5 Lab - Install Front Panel Cables 31
3.1.5.8 Lab - Complete the Computer Assembly 32
3.2.2.5 Lab - Boot the Computer . 33
3.3.1.6 Lab - BIOS File Search . 36
3.3.3.2 Worksheet - Upgrade Hardware 39
Chapter 4: Overview of Preventive Maintenance 41
Chapter 5: Operating Systems 42
5.1.2.3 Worksheet - Search NOC Certifications and Jobs 42
5.1.4.4 Lab - Data Migration in Windows 7 43
5.1.4.5 Lab - Data Migration in Windows Vista . 57
5.1.4.6 Lab - Data Migration in Windows XP 69
5.2.1.3 Worksheet - Answer NTFS and FAT32 Questions 81
5.2.1.5 Lab - Install Windows 7 82
5.2.1.6 Lab - Install Windows Vista .. 96
5.2.1.7 Lab - Install Windows XP ... 111
5.2.1.9 Lab - Check for Updates in Windows 7 123
5.2.1.10 Lab - Check for Updates in Windows Vista 129
5.2.1.11 Lab - Check for Updates in Windows XP . 135
5.2.2.3 Lab - Advanced Installation of Windows 7 . 140
5.2.2.4 Lab - Advanced Installation of Windows Vista . 168
5.2.2.5 Lab - Advanced Installation of Windows XP 196
5.2.3.4 Lab - Registry Backup and Recovery in Windows XP 218
5.2.4.3 Lab - Create a Partition in Windows 7 .. 232
5.2.4.4 Lab - Create a Partition in Windows Vista .. 245
5.2.4.5 Lab - Create a Partition in Windows XP ..... 259
5.3.1.5 Lab - Task Manager (Managing Processes) in Windows 7 . 274
5.3.1.6 Lab - Task Manager (Managing Processes) in Windows Vista 286
5.3.1.7 Lab - Task Manager (Managing Processes) in Windows XP ... 298
5.3.1.11 Lab - Install Third-Party Software in Windows 7 .... 310
5.3.1.12 Lab - Install Third-Party Software in Windows Vista 319
5.3.1.13 Lab - Install Third-Party Software in Windows XP . 328
5.3.2.3 Lab - Create User Accounts in Windows 7 . 336
5.3.2.4 Lab - Create User Accounts in Windows Vista .. 343
5.3.2.5 Lab - Create User Accounts in Windows XP 350
5.3.2.7 Lab - Configure Browser Settings in Windows 7 . 360
5.3.2.8 Lab - Configure Browser Settings in Windows Vista 371
5.3.2.9 Lab - Configure Browser Settings in Windows XP ... 382
5.3.2.16 Lab - Managing Virtual Memory in Windows 7 . 392
5.3.2.17 Lab - Managing Virtual Memory in Windows Vista 403
5.3.2.18 Lab - Managing Virtual Memory in Windows XP ... 414
5.3.2.20 Lab - Managing Device Drivers with Device Manager in Windows 7 ..... 425
5.3.2.21 Lab - Managing Device Drivers with Device Manager in Windows Vista 432
5.3.2.22 Lab - Managing Device Drivers with Device Manager in Windows XP .. 439
5.3.2.24 Lab - Regional and Language Options in Windows 7 ..... 446
5.3.2.25 Lab - Regional and Language Options in Windows Vista . 455
5.3.2.26 Lab - Regional and Language Options in Windows XP .. 462
5.3.3.5 Lab - Monitor and Manage System Resources in Windows 7 .. 470
5.3.3.6 Lab - Monitor and Manage System Resources in Windows Vista 502
5.3.3.7 Lab - Monitor and Manage System Resources in Windows XP ... 535
5.3.4.2 Lab - Hard Drive Maintenance in Windows 7 ... 573
5.3.4.3 Lab - Hard Drive Maintenance in Windows Vista 583
5.3.4.4 Lab - Hard Drive Maintenance in Windows XP 593
5.3.4.6 Lab - Managing System Files with Built-in Utilities in Windows 7 ..... 604
5.3.4.7 Lab - Managing System Files with Built-in Utilities in Windows Vista .... 613
5.3.4.8 Lab - Managing System Files with Built-in Utilities in Windows XP .. 622
5.3.5.2 Lab - Remote Desktop and Remote Assistance in Windows 7 . 631
5.3.5.3 Lab - Remote Desktop and Remote Assistance in Windows Vista ...... 649
5.3.5.4 Lab - Remote Desktop and Remote Assistance in Windows XP . 668
5.3.7.2 Lab - Working with CLI Commands in Windows 688
5.3.7.4 Lab - Run Line Utilities in Windows 7 . 707
5.3.7.5 Lab - Run Line Utilities in Windows Vista . 718
5.3.7.6 Lab - Run Line Utilities in Windows XP .... 729
5.4.1.4 Lab - Install Virtual PC 740
5.5.1.2 Lab - Managing the Startup Folder in Windows 7 .... 760
5.5.1.3 Lab - Managing the Startup Folder in Windows Vista 768
5.5.1.4 Lab - Managing the Startup Folder in Windows XP . 776
5.5.1.7 Lab - Schedule a Task Using the GUI and the at Command in Windows 7 . 784
5.5.1.8 Lab - Schedule a Task Using the GUI and the at Command in Windows Vista 794
5.5.1.9 Lab - Schedule a Task Using the GUI and the at Command in Windows XP ... 804
5.5.1.11 Lab - Use the System Restore Tool in Windows 7 ... 813
5.5.1.12 Lab - Use the System Restore Tool in Windows Vista .... 823
5.5.1.13 Lab - Use the System Restore Tool in Windows XP . 832
Chapter 6: Networks 841
6.3.2.7 Lab - Configure a NIC to Use DHCP in Windows 7 841
6.3.2.8 Lab - Configure a NIC to Use DHCP in Windows Vista .. 848
6.3.2.9 Lab - Configure a NIC to Use DHCP in Windows XP 855
6.3.3.4 Worksheet - Protocol Definitions and Default Ports .. 862
6.4.2.4 Lab - Building Straight-Through and Crossover UTP Cables . 863
6.8.2.2 Worksheet - Internet Search for NIC Drivers .... 868
6.8.2.4 Lab - Install a Wireless NIC in Windows 7 869
6.8.2.5 Lab - Install a Wireless NIC in Windows Vista . 876
6.8.2.6 Lab - Install a Wireless NIC in Windows XP .... 883
6.8.3.5 Lab - Connect to a Router for the First Time .... 890
6.8.3.8 Lab - Configure Wireless Router in Windows 7 900
6.8.3.9 Lab - Configure Wireless Router in Windows Vista .. 914
6.8.3.10 Lab - Configure Wireless Router in Windows XP ... 932
6.8.3.14 Lab - Test the Wireless NIC in Windows 7 . 953
6.8.3.15 Lab - Test the Wireless NIC in Windows Vista 959
6.8.3.16 Lab - Test the Wireless NIC in Windows XP ... 965
6.8.4.7 Lab - Share a Folder, Create a Homegroup, and Map a Network Drive in Windows 7 971
6.8.4.8 Lab - Share a Folder and Map a Network Drive in Windows Vista ..... 989
6.8.4.9 Lab - Share a Folder and Map a Network Drive in Windows XP ...... 1000
6.9.1.6 Worksheet - Answer Broadband Questions 1010
6.9.1.8 Worksheet - ISP Connection Types . 1011
Chapter 7: Laptops 1012
7.1.1.6 Worksheet - Research Docking Stations ... 1012
7.3.1.3 Worksheet - Match ACPI Standards ... 1013
7.5.1.4 Worksheet - Laptop RAM . 1014
7.5.2.3 Worksheet - Laptop Batteries 1015
7.5.2.5 Worksheet - Laptop Screens 1016
7.5.2.7 Worksheet - Laptop Hard Drives . 1017
7.5.2.13 Worksheet - Build a Specialized Laptop . 1018
7.7.2.2 Worksheet - Research Laptop Problems ... 1019
7.7.2.3 Worksheet - Gather Information from the Customer 1020
7.7.2.4 Worksheet - Investigating Support Websites and Repair Companies . 1021
Chapter 8: Mobile Devices . 1022
8.2.2.3 Lab - Working with Android 1022
8.2.3.3 Lab - Working with iOS .... 1036
8.2.4.3 Lab - Mobile Device Features - Android and iOS ... 1043
8.2.4.4 Worksheet - Mobile Device Information .. 1060
8.3.1.2 Lab - Mobile Wi-Fi - Android and iOS ..... 1062
8.4.1.2 Lab - Passcode Locks - Android and iOS . 1063
8.5.2.2 Lab - Troubleshooting Mobile Devices .... 1078
Chapter 9: Printers 1080
9.3.1.2 Lab - Install a Printer in Windows 7 ... 1080
9.3.1.3 Lab - Install a Printer in Windows Vista ... 1086
9.3.1.4 Lab - Install a Printer in Windows XP 1093
9.4.2.3 Lab - Share a Printer in Windows 7 1098
9.4.2.4 Lab - Share a Printer in Windows Vista .... 1104
9.4.2.5 Lab - Share a Printer in Windows XP . 1110
9.5.1.5 Worksheet - Search for Certified Printer Technician Jobs . 1114
Chapter 10: Security .... 1115
10.1.1.7 Worksheet - Security Attacks 1115
10.2.1.2 Worksheet - Answer Security Policy Questions .... 1116
10.2.1.7 Lab - Securing Accounts, Data, and the Computer in Windows 7 .. 1117
10.2.1.8 Lab - Securing Accounts, Data, and the Computer in Windows Vista .. 1131
10.2.1.9 Lab - Securing Accounts, Data, and the Computer in Windows XP ..... 1145
10.2.3.2 Worksheet - Third-Party Antivirus Software . 1159
10.2.4.8 Worksheet - Research Firewalls . 1160
10.2.4.10 Lab - Configure Wireless Security .. 1162
10.3.1.2 Worksheet - Operating System Updates in Windows .... 1175
10.3.1.4 Lab - Data Backup and Recovery in Windows 7 ... 1176
10.3.1.5 Lab - Data Backup and Recovery in Windows Vista ..... 1190
10.3.1.6 Lab - Data Backup and Recovery in Windows XP 1202
10.3.1.8 Lab - Configure a Windows 7 Firewall .. 1218
10.3.1.9 Lab - Configure a Windows Vista Firewall .. 1229
10.3.1.10 Lab - Configure a Windows XP Firewall .... 1240
10.4.2.2 Worksheet - Gather Information from the Customer ..... 1245
Chapter 11: The IT Professional .. 1247
11.1.1.3 Worksheet - Technician Resources 1247
Chapter 12: Advanced Troubleshooting . 1248
12.1.1.4 Lab - Repair Boot Problem 1248
12.1.1.5 Lab - Remote Technician - Repair Boot Problem .. 1249
12.1.1.6 Lab - Troubleshooting Hardware Problems in Windows 7 ... 1251
12.1.1.7 Lab - Troubleshooting Hardware Problems in Windows Vista. 1255
12.1.1.8 Lab - Troubleshooting Hardware Problems in Windows XP 1258
12.2.1.4 Lab - Fix an Operating System Problem . 1261
12.2.1.5 Lab - Remote Technician - Fix an Operating System Problem 1262
12.2.1.6 Lab - Troubleshooting Operating System Problems in Windows 7 .. 1264
12.2.1.7 Lab - Troubleshooting Operating System Problems in Windows Vista.. 1267
12.2.1.8 Lab - Troubleshooting Operating System Problems in Windows XP ..... 1270
12.3.1.4 Lab - Fix a Network Problem .... 1274
12.3.1.5 Lab - Remote Technician - Fix a Network Problem 1275
12.3.1.6 Lab - Troubleshooting Network Problems in Windows 7 .... 1277
12.3.1.7 Lab - Troubleshooting Network Problems in Windows Vista .. 1282
12.3.1.8 Lab - Troubleshooting Network Problems in Windows XP . 1287
12.4.1.4 Lab - Fix a Laptop Problem . 1292
12.4.1.5 Lab - Remote Technician - Fix a Laptop Problem . 1293
12.4.1.6 Lab - Troubleshooting Laptop Problems in Windows 7 . 1295
12.4.1.7 Lab - Troubleshooting Laptop Problems in Windows Vista 1297
12.4.1.8 Lab - Troubleshooting Laptop Problems in Windows XP .... 1299
12.5.1.4 Lab - Fix a Printer Problem 1301
12.5.1.5 Lab - Remote Technician - Fix a Printer Problem . 1302
12.5.1.6 Lab - Troubleshooting Printer Problems in Windows 7 . 1304
12.5.1.7 Lab - Troubleshooting Printer Problems in Windows Vista . 1307
12.5.1.8 Lab - Troubleshooting Printer Problems in Windows XP 1310
12.6.1.4 Lab - Fix a Security Problem 1313
12.6.1.5 Lab - Remote Technician - Fix a Security Problem . 1314
12.6.1.6 Lab - Troubleshooting Access Security in Windows 7 .. 1316
12.6.1.7 Lab - Troubleshooting Access Security in Windows Vista ... 1319
12.6.1.8 Lab - Troubleshooting Access Security in Windows XP . 1323
