Part 1 Nature and context of operations management: introduction to the field; operations strategy and competitiveness; project management. Part 2 Product design and process selection; product design and process selection - manufacturing, supplement - operations technology; product design and process selection - services, supplement - waiting line management; quality management, supplement - statistical quality control methods. Part 3 Design of facilities and jobs; strategic capacity management, supplement - linear programming; just-in-time production systems; facility location; facility layout; job design and work measurement, supplement - learning curves. Part 4 Managing the supply chain: supply chain management; forecasting; aggregate planning; inventory systems for independence demand; inventory systems for dependent demand - MRP-type systems, supplement - SAP R/3; operations scheduling, supplement - simulation. Part 5 Revising the system: operations consulting; business process reengineering; theory of constraints and synchronous manufacturing. Appendices: financial analysis of operations; uniformity distributed random digits normally distributed random digits; areas of the standard normal distribution ; areas of the cumulative standard normal distribution; negative exponential distribution - values Of e -x; Internet tables; answers to selected problems.
