Citizen or state consumer? a fistful of charters, John Kingdom; what price citizenship? public management and the Citizen's Charter, Howard Elcock; citizens and customer care, J. A. Chandler; accountability, openness and the Citizen's Charter; Michael Hunt ; the Citizen's Charter and quality management; harmony or discord?; D.S. Morris and R. H. Haigh; the Patient's Charter, Ann Wall; the Charter and education, Robert Leach; the Citizen's Charter and housing, Brian D. Jacobs; the Citizen's Charter and British Rail, Peter Curwen; the Citizen's Charter in local government, Neil Barnett and Shirley Harrison.
