Plenary Papers.- Seeing Systems: Overcoming Organisational Fragmentation.- Fighting Failure.- Critical Management Education: A Critical Issue?.- Putting Systems Theory to Work - The Synergy Between Theory and Practice.- Making Sense of Chaos - Systems and the Information Society.- Student Papers.- Translating Production Quality Data for Use in the Improvement Process.- Using Systems Concepts to Research the Implications of Emerging Information Technologies (ITs) for Pedagogy in Higher Education (HE).- Rich Pictures, Metaphors and Stories as Mechanisms to Improve Collective Actions.- A Novel Approach to Quantify Agricultural Sustainability Using Fuzzy Set Theory.- Applied Artificial Intelligence and the Management of Knowledge.- Diversity Management and Organisational Change.- Understranding Interorganisational Health and Social Service Groups: Would Alternative Metaphors of Systems Help?.- Beyond the Golden Rule: Emencipatory Practice and Change in Organisations.- Synergy Between Humans and Software Agents.- The Application of Internet Technologies to Information Management.- An Introduction to Cybernetic Viability Study (CVS).- A Multicultural Perspective on Integrating Non-native Speaking Students into the Community in Vienna/Austria and Texas/U.S.A.: A Preliminary Report.- Chaos and Complexity - The Way to Transform Organisations Ready for the Next Century: Insights from a Case Stufy of the Open University.- A Discussion on Complementarism and Its Stance Towards Paradigms.- A Systems View of Intellectual Capital.- Applying Muller-Merbach's Framework to System Acceptance.- Co-Constructing the Methodology: Learning from Practice with 'Wide Band' GDSS.- An Exploration of the Potential of Systems Methodologies for Approaching Organisations Operating at the Edge of Chaos.- Group Support Through Restricted Conversations.- Modelling Complex Decision-Making.- Discourse, Calibration, Explanation and Evolution: Implications for Computer-Based Systems Development.- Weak Incommensurability and the Development of Systems Thinking.- How Prevalent is Systems Thinking in the Methods, Tools and Techniques Used in Project Management?.- Action Research.- Soft Systems Methodology: Its Potential for Emancipatory Development.- Issues in the Conduct of Research Through Intervention in Real-World Affairs.- Acronym Happy - Applying SSM to the CSA.- The Poverty of Action Research in Inrormation Systems.- Atlantic Crossings: A Genealogical Analysis of the Relationship between Systems Thinking and Action Research in the United Kingdom.- Exploring Links between Action Research (AR) and "Alternatives".- Changing Organizational Culture by Means of the Activities of Hierarchical Poly-Agent Organizations.- Business and Management.- All in the Mind - Heuristics, Models, Systens and Business Advice.- A Systemic Approach to Change Management in Anglian Water Engineering.- Understanding How Concerns for the Natural Environment are Integrated into Prectical Strategic Decision Making: An Application of Ashby's Law.- A Pluralist Approach Towards Integration of Quality and Environmentalmanagement, Leading to Sustainable Development.- Process Management.- The Problems of the Lyric Theatres in London - A Systems Perspective.- Change Management.- Some Reflections on Practice: What did I Think I was Doing When I Joined Systems Design Conversation Groups?.- Synergy: A Spirtual Issue in the Context of Change Management Systems.- Administrative Science Quarterly: Canary of Worldview Shift?.- Does the Queen have Magical Powers: Leadership & Systems in the 21st Century.- Taming the Problems of Hypermobility Through Synergy.- Change Management and Information Systems.- Service Integration, Human Services Collaboration, and Computer Supported Co-Operative Work.- A Systemic Analysis of Process Oriented Change.- Community & Social Systems Research.- Convivial Information Systems.- Enabling Older People: Developing a Social Services-Owned System.- Achieving Policy Synergies: The Case of Reforms to the Common Agricultural Policy.- Sustainability of Primary Health Care: A Systems Approach.- Is the Systems Approach a Precedent of the Development Approach?.- Towards a Methodology for the Management of Community Arts Projects.- Synergy in 'Learning Citizen-Groups' Using Teleogenic Systems Methodology.- After Justice: On the Conditions of Possibility of Justice in the Present.- Identity and Boundary Management in Synergistic Relationships.- Shaping a Local Community Information Systems Support Infrastructure Using a Collaborative Approach.- Information Within the (Human) System: Considerations of Freedom, Power and Order.- Community Matters: Community Operational Research Work on Health Needs on the Stonebridge Estate.- Critical Systems Thinking.- The Life Flux, Synergy and Multiple Paradigm Methodology.- Critica Theory as a Foundation for Strategic Management.- Dealing with Power in Organisational Intervention: The Place of Methodology.- Interdisciplinarity, Systems and Totality: Some Anti-Systemic Motifs in the Thought of Benjamin and Adorno.- Linking Methodological Complementarism with the Theory of Joint Alliances.- Development & Applications of Systems Methodologies.- Metaphors for Systemic Intervention.- Maturana's Notion of Phenomenic Reductionism and Its Implications for SSM.- Retaining and Maintaining Soft System Models.- Implementation Concerns in Soft-Systems Interventions: Some Lessons Fron Interactive Management.- Operational Synergy and Meta-Methodology in the Prison Service.- Purposefulness and Complexity-Grappling Capability: Some Preliminary Propositions.- Monitoring, Evaluation and Dissemination Management Idea, Wuli-Shili-Renli Systems Approach and Their Application.- Choice of Model or Model of Choice?-Systems Thinking and the Phenomenology of Decision Making.- Bottom up Thinking.- A Systems Thinking Model for Economic Management the Case of Tanzania.- Measures of Performance: The Three Es of Soft Systems Methodology and the Indices of Performance of the Viable System Model.- New Light Through Old Windows - But Is It the Right Kind of Light?.- Intersubjectivty in Interpretive Research: The Dialogical Case.- Towards Synergy in the Search for Multi-Perspective Systems Approaches.- Educational Systems.- Peering into Ourselves: Critical Rellections on Peer Learning.- Getting to Grips with Gender and Systems.- Using SSM in Designing a New Nursing Informatics Curriculum.- Teaching Systems at the Open University: Reconceptualising the Curriculum by Creating Meaningful Conversations.- Using Multimedia to Teach Systems Thinking.- Information Systems.- Synergy of the' soft' and 'Hard' Sciences for Improving Information Systems.- What is the Point of Working in an Industrt Where there is a Better than Evens Chance of Your Work being Shelved?.- Rapid and Participatory is Analysis and Design: A Means to Defy the 'Anatomy of Confusion'?.- Culture, Ideas, Idiosyncrasy.- A Knowledge Representation Approach to Computer-Based Support for Soft Systems Analysis.- An Analysis of 'Fan Traps' in an Eer Schema by Using a Set of 'Info Concepts'.- The Intrinsic and Extrinsic Aspects of Information Systems Evaluation.- "We Focus on the Parts and Ignore the Whole": The Story of Information Systems Teaching at Our Universities.- A Systemic Model for Participatory Change in Information Systems Management.- Information and Communication Technology: Tacit Knowledge and Innovation.- Qualitative Modelling of Information Systems.- Poly-agent Systems Theory: Evolution Model and its Applications.- What Drives the Developmnet of an International Information System? a Grounded Theory Investigation.- Electronic Commerce: More Hype Than Substance?.- Workflow for Inter-Organisational Environments.- Research and Reality: Co-Exist or Co-Inhabit?.- An Empirical Study of EIS Satisfaction - some Preliminary Findings.- Organisational Learning.- Self-Space and Vision.- Organizational Learning and Improvement Based on the Art of Business Coaching.- Educating the Knowledge Worker.- More Metaphors for Organisational Teams.- Synergy in a Complex and Post-Modern World.- Managing Learning and Knowledge During I.S. Development in an Autopoietic Organisation: Implications from the Literature.- On Redistributing Values: A Management Methodology.
