Part 1 Remembering: what is memory?; the cognitive approach - sensory retention, STM and LTM; the three stages of memory - encoding, storage, organization, retrieval; models of memory - the two-process model, depths of processing model; the working memory model; the neuropsychological approach; implications and applications - mnemonics, other techniques. Part 2 Forgetting: problems of availability - trace decay, displacement, interference; problems of accessibility - stereotypes and schemas, prevention of consolidation, repression, state-dependent forgetting; clinical amnesia - amnestic syndrome, anterograde, psychogenic and retrograde amnesia; reconstructive memory and eyewitness testimony - stress and memory, weapon focus, phrasing questions, hypnosis.