Managing Business Support Services

The effective outsourcing and management of peripheral support services can provide companies with a crucial competitive edge. However, knowing what to outsource and what to keep in-house, then making the right choice of provider, and ensuring the right management procedures are applied requires specialist knowledge and familiarity with 'best practice'. This authoritative guide provides CEOs and senior directors of larger SMEs, middle market companies and multi-nationals with all the information they need, making specialist issues intelligible to non-specialists, to both source and get the most from their suppliers and their professional advisors.;Contents include: Part One: Strategic Options - The business case for outsourcing - Evolution of outsourcing - Supporting outsourced services - Managing cost - Where in the world? - The myths of outsourcing - New technology Part Two: Good Practice In Outsourcing - Introduction - Applications management - Data centre services - Desktop services - Networks - Security - Finance and administration - Human resources - Supply chain management - Business fusion Part Three: Successful Outsourcing - defining an outsourcing strategy - From thoughts to outsource - Creating a robust contract - Effective Governance - The human side of outsourcing - Successful Transition Part Four: Case Histories - Introduction - Britannic Assurance - CESPA - Coal Authority - Corus - Dara - Hydro One - GM Europe - Mercedes-Benz - Ontario Power - Prudential - Sprint