Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Gewicht
ISBN-13
978-0-527-91635-0 (9780527916350)
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Schweitzer Klassifikation
Introduction
Why Benchmark?
What to Benchmark
Identifying Comparative Companies (Benchmarking Partners)
Data Collection Methods
Determining the Current Competitive Gap
Projecting Future Performance Levels
Communicating Benchmark Findings
Establishing Functional Goals
Developing Action Plans
Implementing Specific Actions and Monitoring Progress
Recalibrating
Beyond Benchmarking
