Using actual case studies, Interpreting ISO 9000 for Services: Solutions from Registered Organizations illustrates how to implement a successful ISO 9000 system. Filled with practical ideas, strategies, and tactics that can be tailored to meet the specific needs of an organization, the text guides readers to overcome the limits of a manufacturing perspective and the terminology barriers associated with ISO 9000. In a clear and concise manner, employing service-oriented language, it dispels common misconceptions and translates the standards requirements of each section, so as to provide a thorough analysis of the value and benefits of an ISO 9000-based management system.
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Für höhere Schule und Studium
Für Beruf und Forschung
Quality managers, service organizations
Gewicht
ISBN-13
978-0-527-76336-7 (9780527763367)
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Schweitzer Klassifikation
Preface Acknowledgments
Part I
Overview
The Benefits of ISO 9000
How to Organize and Execute an ISO Registration Project
Myths and Misconceptions About ISO 9000
Part II
Management Responsibility
Quality System
Contract Review
Design Control
Document and Data Control
Purchasing
Control of Customer-Supplied Product
Product Identification and Traceability
Process Control
Inspection and Testing
Control of Inspection, Measuring, and Test Equipment
Inspection and Test Status
Control of Nonconforming Product
Corrective and Preventative Action
Handling, Storage, Packaging, Preservation, and Delivery
Control of Quality Records
Internal Quality Audits
Training
Servicing
Statistical Techniques
Part III
Life After Resignation
The Year 2000 ISO 9000 Family of Standards
Appendix A
Appendix B
Appendix C
Appendix D Index
