1. Basic Terms and Concepts.
2. Adding and Removing FRU Models.
3. System Resources.
4. Peripherals and Ports.
5. Installing Disk Devices.
6. Installing and Configuring Peripheral Devices.
7. System Upgrading and Optimizing.
8. Symptoms and Troubleshooting.
9. Basic Troubleshooting Techniques.
10. Preventive Maintenance.
11. System Protection.
12. Microprocessors.
13. Random Access Memory.
14. Motherboards.
15. CMOS RAM.
16. Basic Printer Concepts.
17. Servicing Printers.
18. Basic Networking Concepts.
19. Operating System Fundamentals.
20. Navigating Operating Systems.
21. Creating and Managing Files.
22. Basic Disk Management.
23. Installing and Upgrading Operating Systems.
24. Starting the System.
25. Working with Devices, Applications, and Printers.
26. Troubleshooting OS Setup/Startup Problems.
27. Common OS Operational Problems.
28. Networking with Windows.
29. Internet Concepts.
Index.
