Introduction and Overview, Margaret Brittin; Installing Information Technology in Special Libraries, Jacqueline Cropley; Choosing Software and Hardware, Hilary Dyer; Choosing a Software Package, Caroline Moore; Online Searching, Louise Amor; Relationships with Users, Fiona Henderson; The Use of Computers in the Information Services Unit at the British Gas Management Centre, Russell Gain; Developing a Computer System for an NHS Hospital Library, Ian King; Making IT Work in an Industrial Information Service, John Ellis.