Activities in Business Administration: Student's Book Level 3

Part 1 Communication: organization of the mail; routine correspondence and despatch of mail; telephones and communications systems. Part 2 Administrative support services: reception procedures; maintaining diaries and appointments books; meetings; travel arrangements. Part 3 Information handling: filing systems (manual and computerized); presentation of information; electronic mail. Part 4 Stock control. Part 5 Financial records: petty cash; banking procedures. Part 6 Health, safety and security. Part 7 Text preparation and production: text preparation and production; text preparation and production (including reprographics). Part 8 Directing and supervising junior staff. Part 9 Organization of own and other's work.