Part 1 Departmental organization and the mail: departmental organization; the mail room; facsimile telegraphy; dealing with the incoming mail; dealing with outgoing mail. Part 2 Office communications: receiving and transmitting messages; correspondence, letters, memoranda and commercial documents; checking and correcting printed and screen based matter; researching and presenting information for specific purposes. Part 3 Telecommunications: receiving, making and costing telephone calls; telex. Part 4 Reprography. Part 5 Consumable office supplies: selection of office supplies; ordering of office supplies. Part 6 Reception work: the reception area; appointments and diaries; reception of visitors; refreshments.
