Part I: Creating Value Through Operations and Supply Chains
Chapter 1: Introduction to Operations and Supply Chain Management
Chapter 2: Operations and Supply Chain Strategies
Part II: Establishing the Operations Environment
Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services
Chapter 4: Business Processes
Chapter 5: Managing Quality
Chapter 6: Managing Capacity
Part III: Establishing Supply Chain Linkages
Chapter 7: Supply Management
Chapter 8: Logistics
Part IV: Planning and Controlling Operations and Supply Chains
Chapter 9: Forecasting
Chapter 10: Sales and Operations Planning (Aggregate Planning)
Chapter 11: Managing Inventory throughout the Supply Chain
Chapter 12: Managing Production across the Supply Chain
Chapter 13: JIT/Lean Production
Part V: Project Management and Product/Service Development
Chapter 14: Managing Projects
Chapter 15: Developing Products and Services
