Excellence in Business Communication, 3e
Contents in Brief
Preface
Unit 1: Business Communication Foundations
1 Understanding Business Communication in Today's Workplace
2 Communicating in Teams and Mastering Listening and Nonverbal Communication
Unit 2: The Three-Step Writing Process
3 Planning Business Messages
4 Writing Business Messages
5 Completing Business Messages
Unit 3: Brief Business Messages
6 Choosing and Using Media for Brief Messages
7 Writing Routine and Positive Messages
8 Writing Negative Messages
9 Writing Persuasive Messages
Unit 4: Longer Business Messages
10 Understanding and Planning Reports and Proposals
11 Writing and Completing Reports and Proposals
12 Preparing and Giving Oral Presentations
Unit 5: Employment Messages
14 Building Careers and Writing Resumes
15 Applying and Interviewing for Employment
Appendix A: Format and Layout of Business Documents
Appendix B: Documentation of Report Sources
Appendix C: Correction Symbols
Video Guide and Exercises
Handbook of Grammar, Mechanics, and Usage
Answer Keys
