A complete and fully customisable manual is available to the practising physician to assist with day-to-day operations. The Manual places an emphasis on improving and aiding the medical and business aspects of running an efficient and successful medical practise. An accompanying CD allows the podiatric physician and staff to customise a wide assortment of template forms, from memos for office procedures, employee job descriptions, forms for new employees to sign, and patient consent forms, to creating your own, personalised office employee handbook. This is truly a tool your office cannot do without.
Covers the following topics: - Clinical Care. The Manual's first section deals specifically with clinically related procedures such as treatment algorithms, appropriate X-ray positioning, general clinical care policies and procedures, proper documentation techniques, and caring for, ordering and dispensing medical instruments, equipment and supplies. The section concludes with a collection of essential clinical care forms and patient education materials needed for everyday operations.
- Patient Relations. The second section discusses how the podiatric physician's office should manage patient appointment scheduling, insurance, new patient processing, missed appointments, and patient care outside the office. The forms provided at the end of this section will help you and your staff communicate effectively with your patients and provide staff with essential information for dealing with patient-related situations.
- Office Administration.The objectives of this section include identifying the specific job responsibilities for each of the office personnel, identifying office policies such as responding to telephone calls, delays in the waiting room, and cleanliness, as well as discussing financial polices such as budgeting, accounts payable, collection policies, coding and fee schedules, and insurance and Medicare billing. Conventional administrative forms follow this section's discussions.
- Personnel Policies. The Manual's fourth section contains the office staff policy guidelines, from compensation and benefits to behavioural expectations. A well thought-out personnel policy section is essential so that your employees know what is expected from them as members of your team. Key forms such as an appropriate employee warning notice and an example of a performance review are among the forms provided in this section.
- Appendices. Appendix A, Model Plans and Programmes for the OSHA Bloodborne Pathogens and Hazard Communications Standards is a public domain resource reproduced in this publication as a reference tool. The Occupational Safety and Health Administration (OSHA) requires all medical offices to have an Exposure Control Plan. This plan is designed to minimise exposure to bloodborne pathogens or other infectious material.
Sprache
Verlagsort
Zielgruppe
Maße
Höhe: 292 mm
Breite: 279 mm
ISBN-13
978-1-57400-129-7 (9781574001297)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
Dr. Joseph Borreggine, is a podiatric physician and past President of the Illinois Podiatric Medical Association (IPMA) (2009-2010) and has been practising in East Central Illinois for over two decades. With his years of knowledge and experience, Dr. Borreggine is able to diagnosis and treat any foot or ankle problem. Dr. Borreggine is well-known member not only of his profession through his extensive involvement, but also in the communities that he practices. Dr. Borreggine has written numerous foot care articles for a number of local publications, appeared as a guest on area television stations as a foot health expert, and has spoken and volunteered a number times providing foot screenings at community health care events. Dr. Borreggine is duly trained in forefoot and ankle surgery and has a sub-specialty and interest in sports medicine, diabetic foot/wound care management, and peripheral arterial disease (PAD). With his recent certification to provide testing for Peripheral Arterial Disease (PAD) for the lower extremity with specialised testing equipment known as PADnet, Dr. Borreggine is able to provide early detection of poor circulation in the legs and feet. Dr. Borreggine is a member of the Illinois and American Podiatric Medical Associations IPMA and APMA, a Diplomate ofThe American Board of Podiatric Surgery, a Fellow of The American College of Foot and Ankle Surgeons and American Society of Podiatric Surgeons, and an Affiliate Member of the PAD Coalition. He is a 10-year union member, Local #45, Office of Professional International Union (OPEIU) and also served as a member of the American Diabetes Association and American Disability Analysts Association.
- Section I Clinical Care 1
- A. Treatment Algorithms 2
- Diabetic Foot Care Algorithm 3
- Plantar Fasciitis Algorithm 4
- Onychomycosis Treatment Algorithm 6
- Local Anesthetic Injections Protocol 7
- Phenol and Alcohol Ingrown Nail Correction Procedure 10
- Fiberglass Impregnated Sock Application for Custom Molded Shoes and Rx Braces 12
- Ancillary Podiatric Services Algorithm 13
- Preparing Patients for Surgery 14
- B. X-ray Positioning 14
- Anterior Posterior (AP) View (or Dorsoplantar View) 15
- Lateral Projection, Weight Bearing (Medial View) 15
- Lateral Oblique Projection (Medial Oblique View) 16
- Medial Oblique Projection (Lateral Oblique View) 16
- Lateral Projection of the Ankle (Medial Oblique View) 16
- Axial Sesamoid View 17
- Anterior Posterior View of the Ankle 18
- Mortise View of the Ankle 18
- Axial Calcaneal View of the Heel 19
- Harris-Beath View of the Heel 20
- C. General Clinical Care Policies and Procedures 20
- Patient Being Left Alone 20
- Redressing Surgical Wounds 20
- In-Office Emergency 21
- Hand Sanitation 21
- Exposure Control Plan 22
- D. Documentation 22
- Patient Medical Record 22
- Documentation Basics 23
- Documentation Format 23
- Documentation of Lab Work 23
- Documentation of Prescriptions 24
- Documentation of Complimentary Foot Exams 24
- Using Dictation 25
- Privacy Issues/HIPAA Compliance 25
- HIPAA Violations 26
- Medical Record Storage 27
- E. Medical Instruments, Equipment and Supplies 27
- Medical Instruments 27
- Sterilization Procedures 27
- Cold Sterilization Procedures 28
- Steam Sterilization (Autoclave) Procedures 29
- Sterile Instrument Handling and Storage 29
- Medical Equipment 29
- Nail Grinder Care 30
- Durable Medical Equipment (DME) Procedures 30
- Diabetic Therapeutic Shoes and Insoles 30
- Prescription Diabetic Therapeutic Shoes/Insoles 31
- Non-prescription Diabetic Shoes and Insoles 32
- Placing Orders for DME 32
- Receiving DME 33
- Scheduling Patients for DME Pickup 33
- Dispensing DME 35
- DME Billing 35
- DME Returns 35
- Supplies 35
- Ordering Supplies 36
- Pharmaceutical Samples 37
- F. Clinical Care Forms 37
- Updates 37
- Established Patient Medical Record Update 39
- New Patient Consultation 42
- Foot Screen Evaluation Form 44
- Six Month Foot Care Update for Patients with Diabetes 46
- Questionnaire for Patients with Diabetes 48
- Consent for Treatment-Patient with Peripheral Vascular Disease or Diabetes 50
- Surgery Forms 50
- Pre-operative Patient Questionnaire 51
- Pre-surgery Form 52
- Consent for Podiatric Surgical Procedure 55
- Post-operative Management 56
- Post-operative Instruction Sheet 58
- Post-operative Instructions 60
- In-patient Surgery 61
- Outpatient Surgery 63
- Outpatient Surgical Instructions 66
- Patient Acknowledgement of Outpatient Foot Surgery Forms 67
- DME Forms 67
- Diabetic Shoe Order Form 68
- Diabetic Shoe Prescription Form 69
- Patient Authorization for Payment/Warranty Statement for Shoe/Inserts 71
- Patient Authorization for Payment and Warranty Statement for Braces 72
- Orthotic Insurance Letter of Medical Necessity 73
- Return Policy for Non-prescription Shoes (Orthopedic Shoes) 74
- Orthotic Disclaimer 76
- Certificate of Medical Necessity - Diabetic Therapeutic Shoes 77
- Certification of Medical Necessity for AFO 78
- Request for Certificate of Medical Necessity (CMN) from PCP 79
- Certificate of Medical Necessity Reminder 80
- Disclaimers 80
- "At Risk Foot Care Tissue" Injury Disclaimer 81
- Cortisone Injection Disclaimer 82
- Patient Education Materials 82
- Bunion Surgery 83
- Prescription Custom Molded AFO Break-in Schedule 84
- Compression Wrap Wear Instructions 85
- Worker's Compensation 85
- Worker's Compensation Patient Information 87
- Forms for Medicare Beneficiaries 87
- Notice to Medicare Beneficiaries about Coverage for Foot Care and Services 88
- Medicare/Medicaid Authorization - Assignment Agreement for Payments
- Section II Patient Relations 89
- A. Scheduling 89
- Appointments 90
- House Calls 90
- B. Recall 90
- Diabetic Shoe and Insoles Recall 91
- Orthotic and Orthopedic Brace Recall 93
- C. Insurance 93
- Insurance Predetermination 93
- Secondary Insurance 93
- Guarantor Status for Minors/Patients under Guardianship 95
- D. New Patient Processing 96
- E. No Shows 96
- New Patient No-shows 97
- F. Patient Care outside the Practice 98
- G. Prescription Refills 99
- H. Resolving Complaints from Medicare Beneficiaries 100
- I. Patient Relations Forms 100
- Appointment Reminder 101
- Medicare Beneficiary Complaint Log 102
- Orthotic Recall Letter 103
- Advance Beneficiary Notice (ABN) 104
- Assignment of Benefits and Release of Medical and Plan Documents 105
- Acceptance of Insurance Assignment and Financial Policies 107
- Introduction Letter to Medical Practice 108
- Notice of Privacy Practices 113
- Authorization for Release of Information 115
- Discharge Due to Missed Appointments 116
- Patient Discharge Disclaimer 117
- Discharge Letter Due to Other Situations
- Section III Office Administration 119
- A. Job Responsibilities 119
- Office Manager Job Responsibilities 122
- Licensed Practical Nurse/Podiatric Medical Assistant Job Responsibilities 124
- Receptionist Job Responsibilities 125
- Administrative Assistant Job Responsibilities 126
- Accounts Manager Job Responsibilities 127
- Medicare Specialist Job Responsibilities 128
- Billing Specialist Job Responsibilities 129
- B. Office Management Policies 129
- Bulletins/Policies 129
- Practice Policy Creation 130
- Marketing and Public Relations 130
- Special Events 132
- Meetings 132
- Clinical Meeting 133
- Business Meeting 133
- Responding to Telephone Calls 134
- Placing Callers on Hold 134
- Telephone Triage 135
- Delays in Waiting Room 135
- Office Cleanliness 136
- Hand Sanitation 137
- C. Financial Policies 137
- Annual Budget 137
- Accounts Payable (AP) 138
- Durable Medical Equipment (DME) Accounts Payable 138
- Storage of Accounts Payable Invoices 139
- Business Taxes 139
- Patient/Insurance Refund Checks 139
- Accounts Receivable 139
- Daily Deposits 139
- Billing/Superbills 140
- Explanation of Benefits (EOB) Processing 141
- Patient Statements 141
- Deceased Patients 141
- Aging Analysis Reports 141
- Medicare 142
- Medicare Part B Claims Processing 143
- Pre- and Post-submission Review 143
- Deductibles 143
- Collection Policies 144
- Referral to Collection Agencies 145
- Referral to Attorney 145
- Financial Hardship 146
- Coding and Fee Schedules 146
- Public Assistance 147
- Deposits 147
- Deposits for Durable Medical Equipment 147
- Non-covered Services 148
- Insurance Information for New Patients 148
- Billing Secondary Insurance 148
- Cash Payments 148
- Office Statistical Information 149
- Coding 149
- Medicare Coding 150
- Year-end Activities 152
- D. Administrative Forms 152
- Insurance Assignment Acceptance 154
- Authorization for Treatment and Release of Medical Information 156
- Refundable Deposit Receipt 157
- Request for Financial Hardship Status 158
- Collection Letter
- Section IV Personnel Policies 159
- A. Employee Break Periods 159
- B. Educational Seminar/Travel Expense 160
- C. Compensation and Benefits 160
- Work Hours 160
- Timesheets and Pay Periods 161
- Unsupervised Work 161
- Health Insurance 162
- D. Time Away from Work 162
- Vacation Time 162
- Sickness/Disability 163
- Unpaid Leave 163
- Inclement Weather Days 164
- E. Employee Cross Training 164
- F. Employee Memos 164
- G. Hiring Practices 165
- New Employees 166
- H. Behavioral Expectations 166
- Smoking Policy 167
- Telephone Usage 167
- Uniforms/Work Attire 168
- Office Cleanliness 169
- I. Performance Evaluation, Recognition and Discipline 169
- Evaluations 169
- Employee Recognition 170
- Discipline 170
- Warnings 171
- Observations 172
- J. Employee Forms 172
- Absence Request 173
- Employee Warning Notice 174
- Employee Performance Review 175
- Payroll Disclaimer 176
- Employment Agreement and Morals and Ethics Clause 177
- Job Training Disclaimer
- Section V Appendices 181
- Appendix A: Model Plans and Programs for the OSHA Bloodborne Pathogens and Hazard Communications Standards
