<html> Contents Preface xi Introduction xiii Acknowledgments xxiii Chapter 1: About the Supply Chain Operations Reference Model 1 Chapter 2: Building Organizational Support for Supply Chain Improvement 11 Phase 1: Discover the Opportunity Chapter 3: Week One: Planning and Organizing 28 Phase II: Analyze Basis of Competition Chapter 4: Week Two: Project Kickoff and SCOR Metrics 46 Chapter 5: Week Three: Benchmarks, Competitive Requirements, and Steering Team Review Number One 66 Chapter 6: Week Four: Scorecards 75 Phase III: Design Material Flow Chapter 7: Week Five: Initiating AS IS Material Flow and Steering Team Review Number Two 85 Chapter 8: Week Six: The Planning Process Matrix, Thread Diagram, and Metric Defect Analysis 98 Chapter 9: Week Seven: Material Flow Disconnect Analysis and Steering Team Review Number Three 111 Chapter 10: Week Eight: The Project Portfolio 129 Chapter 11: Week Nine: Opportunity Analysis and Steering Team Review Number Four 149 Chapter 12: Week Ten: TO BE Material Flow 158 Chapter 13: Week Eleven: Quick-Hit Plans, Steering Team Review Number Five, and Initiating the Work and Information Flow Analysis 166 Phase IV: Work and Information Flow Analysis and Design Chapter 14: Week Twelve: The Staple Yourself Interview 174 Chapter 15: Week Thirteen: The AS IS Process, Understanding Functional Responsibility, and Steering Team Review Number Six 186 Chapter 16: Week Fourteen: The Process Performance Summary 197 Chapter 17: Week Fifteen: The TO BE Work and Information Flow Blueprint and Steering Team Review Number Seven 208 Chapter 18: Week Sixteen: Level Four Process Development 220 Chapter 19: Week Seventeen: Implementation Planning, Program Management and Steering Team Review Number Eight 230 Chapter 20: Extending Excellence Beyond the Supply Chain 240 Index 267 Reference files for the Supply Chain Operations Reference Model, the Design Chain Operations Reference Model, the CCOR Process, a partial list of SCOR Model Leading Practices, Fowlers' Business Context Summary, Fowlers' Supply Chain Excellence Project Charter, a SCOR Quick Reference, and a SCOR and Six Sigma DMAIC Comparison are all available at www.amacom books.com/go/SupplyChainExcel.
