Business Services Training Package

Supporting the Business Services Training Package Common Unit 209A, "Provide Information to Clients", this text gives comprehensive information for business studies students on greeting clients, determining their needs and serving them well. It discusses core customer service skills vital to any job, and includes exercises.
 
Supporting the Business Services Training Package Common Unit 209A, "Provide Information to Clients", this text gives comprehensive information for business studies students on greeting clients, determining their needs and serving them well. It discusses core customer service skills vital to any job, and includes exercises.